The impact of ISO 9001 Quality Management on organizational learning and innovation: Proposal for a conceptual framework
DOI:
https://doi.org/10.21533/pen.v7.i2.1603Abstract
The integration of the learning perspective and knowledge management has led us in this research to develop a framework for analyzing the influence of a management system of quality on organizational learning and innovation within certified companies. By conceptualizing a framework of analysis including contextual and methodological elements, we theoretically develop how a management system of quality such as ISO 9001 can produce different types of learning and knowledge and how the advantage of quality can become more sustainable.
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