The impact of ISO 9001 quality management on organizational learning and innovation: Proposal for a conceptual framework

Chams Eddoha Mokhlis, Asmaa Elmortada, Mounia Sbihi, Khalil Mokhlis

Abstract


The integration of the learning perspective and knowledge management has led us in this research to develop a framework for analyzing the influence of a management system of quality on organizational learning and innovation within certified companies. By conceptualizing a framework of analysis including contextual and methodological elements, we theoretically develop how a management system of quality such as ISO 9001 can produce different types of learning and knowledge and how the advantage of quality can become more sustainable.

Keywords


Quality Management; ISO 9001 Certification; Knowledge Management; Organizational Learning; Sustainable competitive advantage

Full Text:

PDF


DOI: http://dx.doi.org/10.21533/pen.v6i2.590

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Chams Eddoha MOKHLIS, Asmaa ELMORTADA, Mounia SBIHI, Khalil MOKHLIS

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

ISSN: 2303-4521

Digital Object Identifier DOI: 10.21533/pen

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License