A conceptual framework of a cloud-based customer analytics tool for retail SMEs: Abdulkadir Hiziroglu, Halil İbrahim Cebeci. Periodicals of Engineering and Natural Sciences, [S. l.], v. 1, n. 2, p. 44–50, 2013. DOI: 10.21533/pen.v1.i2.16. Disponível em: https://pen.ius.edu.ba/index.php/pen/article/view/16. Acesso em: 13 jul. 2026.