The impact of internet of things on customer service: A preliminary study

Hebah H. O. Nasereddin, MOATH FAQIR


The study discuss about internet of Things on serving passengers at Queen Alia International Airport in Amman, Jordan, by knowing its importance and how to minimize its shortcomings in order to improve customer service at the airport. This research allowed us to understand the fears that travelers had, which, if provided, would ensure greater service improvement. Search results show that there is a great impact on Internet things on customer service. The results showed that the variables (safety and scalability) have a statistically significant impact on customer service. While the cost has a clear positive effect, it is not statistically significant. The study also showed that there is a significant impact on the cost of customer service. Security plays an important role in customer service, meaning that there is a significant security impact on customer service. It shows that the most important factor in customer service is security. Extensibility is the key to a successful Internet object system and it is important to focus on it.


Security Scalability Satisfaction Customer Loyalty Cost

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ISSN: 2303-4521

Digital Object Identifier DOI: 10.21533/pen

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License