Quality management in logistics sector: Principles and practice
Abstract
As it is the case for production and service sectors, one of the key ways for a logistics company to create sustainable competitive advantage is to differentiate itself from the rest with the quality that it offers. Researchers and practitioners have developed various quality improvement policies for logistics service providers and each of the policies addresses certain aspects of the business. This study individually evaluates the major quality approaches involved in an attempt to explore prospects of combining them in a way to maximize the benefit of their implementation. To promote applicability the quality approaches are analyzed from the perspective of customers as well as that of implementers of quality programmes.
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PDFDOI: http://dx.doi.org/10.21533/pen.v1i2.22
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Copyright (c) 2014 Periodicals of Engineering and Natural Sciences (PEN)
ISSN: 2303-4521
Digital Object Identifier DOI: 10.21533/pen
This work is licensed under a Creative Commons Attribution 4.0 International License